The independent appliance repair shop across the West
About Ben's Appliance Service
We're Ben's Appliance Service, an independent repair shop based in Las Vegas, Nevada, and we fix residential appliances across six Western states. Refrigerators, washers, dryers, dishwashers, ranges and ovens, gas or electric, most major brands. We're open Monday through Sunday, 8 AM to 5 PM. Call us or fill out the quote form on this page.
Call (800) 712-6387- Real people on the phone
- 7 days a week
- Quote in writing before any work
Taking calls until 5:00 PM PT
How this company works
We fix what's broken and tell you plainly when something isn't worth fixing. Every job gets a written quote before anyone picks up a tool, so you know the number first and decide from there. Being independent matters here. No manufacturer tells us which part to push or which repair to steer you toward, and we aren't affiliated with any of them. That means the recommendation you get is the one we'd give a neighbor. Around here, hard water scale builds up in dishwashers and washer valves, and swamp cooler season swings the humidity hard enough to show up in dryer performance. We plan for both.
What a visit looks like
Las Vegas is home base, and we work across six Western states from here. Distance changes scheduling more than anything else. Local calls usually land sooner, and jobs farther out get grouped so we're not burning a day on windshield time. When you call or send the form, tell us your city and we'll give you a straight answer on when we can be there. Same hours everywhere: 8 AM to 5 PM, seven days.
- 1You call or send the form Tell us the brand, what it's doing, and when you're around. Phone works, so does the quote form on this page. We book inside our hours, Monday through Sunday, 8 AM to 5 PM.
- 2We look it over The technician tests the appliance, checks the parts most likely at fault, and figures out what's actually wrong. Gas or electric, either way. Then you get a written quote before any work starts.
- 3You say go, we fix it Approve the quote and we get to it. If we'd rather not touch it, or the repair doesn't make sense for the machine, we'll say so instead of taking the job.
Homeowners on how the visit went
“Dishwasher stopped mid-cycle full of water. They walked me through draining it on the phone before the visit even happened.”
Carl H.Stockton, CA“Straightforward people. The written quote made the decision easy.”
Monica T.Reno, NV“Fixed the ice maker and showed me why it jammed so I can stop it happening again.”
Ray S.Gilbert, AZAbout us — common questions
Whose service centre are you?
No. We are an independent repair company and not affiliated with, authorized by, or endorsed by any appliance manufacturer. We repair every major brand.
How far do you travel?
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How do you quote a job?
Diagnosis first, written quote second, work third, and only if you say yes.
What hours do you work?
Monday to Sunday, 8:00 AM to 5:00 PM PT. Outside those hours the quote form is the fastest way to reach us, and we call back the next working day.
How it works
- Step 1
Tell us what it's doing
Ring us or fill in the form, and describe the noise, the smell, the error code and the brand. Small details help us load the right parts before we ever knock on your door.
- Step 2
We come look
Our tech tests the machine instead of guessing. You hear what failed and why, in plain words. Then you decide whether repairing it makes sense or replacing it makes more sense.
- Step 3
Repair and retest
Approved work gets done, often on the same visit. We run a full cycle before packing up, wipe down the area, then show you what changed so nothing surprises you next week.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know hard waterValley water leaves scale on everything, and we see it in clogged dishwasher jets and crusted washer valves. Water heaters groan, too. We check for mineral buildup out of habit, because around here it's usually part of the story.
- Swing-shift friendlyNot everybody is home at ten in the morning. We schedule around night shifts and split shifts, and around long commutes. Tell us the window that actually works for your household and we'll aim for it.
- Independent, not steeredNobody pays us to push a brand. We service all major makes as an independent shop, so our advice on repair versus replace comes from what we saw inside your machine.
- Straight talk on old unitsSome appliances aren't worth another part. We'll say so. If a repair is likely to buy you real time, we'll say that too, and let you pick from there.
- All major brands, gas & electricFrom Whirlpool and GE to Samsung, LG, Bosch and KitchenAid, serviced independently.
- Straight answersIf it isn't worth repairing, we'll say so, often right on the phone.
The company
Talk to a real person about your appliance
Got an appliance acting up? Call us or send the quote form on this page. Tell us the brand and what it's doing, and we'll go from there. We answer seven days, 8 to 5.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →