The independent appliance repair shop across the West
Freezer Repair — Book a Visit Today
We repair freezers across the Las Vegas valley and five other Western states, so call us and tell us what you're hearing. Freezers usually quit quietly, and you find out when the ice cream turns to soup or the bag of peas feels soft. Common culprits are a frosted-over evaporator coil, a bad defrost heater or thermostat, a tired condenser fan, a door gasket that stopped sealing, or a compressor that hums and stalls. Out here, dust and hard-water grit love condenser coils, and summer garage heat pushes a freezer past what it was built for. On a service call we listen to the unit, check temps at the coil, test the defrost circuit, and look at airflow before anybody talks parts. Chest, upright, or the freezer half of your fridge, same careful order.
Call (800) 712-6387- Real people on the phone
- 7 days a week
- Quote in writing before any work
Taking calls until 5:00 PM PT
The freezer symptoms we hear most
- "Everything's soft but the light comes on." Power is fine and cooling is not, which points at the sealed system or compressor start components.
- "There's a wall of frost on the back panel." Defrost failure: heater, bimetal thermostat, or control board.
- "It runs all day and never shuts off." Dirty condenser coils, a weak condenser fan, or a thermostat that won't satisfy.
- "Water is pooling on the garage floor." Clogged defrost drain, or a bad gasket leaving the door ajar.
- "Ice cubes shrink and food tastes freezer-burned." Air leaking at the seal, or wide temperature swings from short cycling.
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1Pull the plug for a minute and plug it back in. Some control boards just need a reset.
- 2Slide a dollar bill in the door and shut it. If it pulls out with no drag, the gasket is done.
- 3Look behind or under the unit for a coil packed with dust, lint, or pet hair.
- 4Make sure the vents inside aren't buried under boxes of food blocking airflow.
Guides & troubleshooting
Why homeowners pick a local independent shop
| Ben's Appliance Service | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Quote in writing before a wrench comes out | ✓ | ✕ | ✕ |
| Phones answered by people, every day | ✓ | ✕ | ✓ |
| Gas and electric, all major brands | ✓ | ✓ | ✕ |
| No manufacturer targets to hit | ✓ | ✕ | ✓ |
| Crews familiar with homes like yours | ✓ | ✕ | ✓ |
Homeowners on how the visit went
“Fridge died the week groceries were stocked for a birthday. They squeezed us in same day.”
Cliff T.Stockton, CA“Zero pressure at any point. The quote sat in my inbox for two days while I decided, no chasing calls.”
Rita M.Reno, NV“He leveled the machine, replaced the pump, and ran a full cycle before leaving. Thorough.”
Dean S.Gilbert, AZFreezer Repair — quick answers
How cold should my freezer actually be?
Zero degrees Fahrenheit is the target. A few degrees above that still keeps food frozen, but ice cream gets soft and frost builds faster. If a thermometer reads in the teens or higher after several hours, something needs looking at.
My freezer works but the fridge side is warm. Same problem?
Often yes. On most side-by-sides and top freezers, chilled air gets pushed from the freezer into the fridge. A frosted coil or a stalled evaporator fan starves the fridge first. We check both compartments on one visit.
Can I just defrost it manually and move on?
Manual defrost buys you time, and sometimes it confirms the diagnosis. If frost comes back within a couple weeks, the defrost heater, thermostat, or board is the real issue. Repeated thaw-and-refill cycles are hard on your food.
Is a loud buzzing noise serious?
Depends where it comes from. A rattling condenser fan or a piece of ice hitting a fan blade is minor. A buzz-and-click at the compressor every few minutes points to start components. Tell us what you hear when you call us.
Does the desert heat matter for a garage freezer?
It does. Once the garage climbs past a unit's rated ambient temperature, the compressor runs nearly nonstop and struggles to hold zero. Clean coils help, so does clearance around the cabinet and a garage-ready model.
What should I do with the food while I wait?
Keep the door shut as much as you can. A full, closed freezer holds cold for a day or so. Move what matters most to a cooler with ice or a neighbor's freezer, then group the rest tightly together.
How it works
- Step 1
Tell us what it's doing
Ring us or fill in the form, and describe the noise, the smell, the error code and the brand. Small details help us load the right parts before we ever knock on your door.
- Step 2
We come look
Our tech tests the machine instead of guessing. You hear what failed and why, in plain words. Then you decide whether repairing it makes sense or replacing it makes more sense.
- Step 3
Repair and retest
Approved work gets done, often on the same visit. We run a full cycle before packing up, wipe down the area, then show you what changed so nothing surprises you next week.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know hard waterValley water leaves scale on everything, and we see it in clogged dishwasher jets and crusted washer valves. Water heaters groan, too. We check for mineral buildup out of habit, because around here it's usually part of the story.
- Swing-shift friendlyNot everybody is home at ten in the morning. We schedule around night shifts and split shifts, and around long commutes. Tell us the window that actually works for your household and we'll aim for it.
- Independent, not steeredNobody pays us to push a brand. We service all major makes as an independent shop, so our advice on repair versus replace comes from what we saw inside your machine.
- Straight talk on old unitsSome appliances aren't worth another part. We'll say so. If a repair is likely to buy you real time, we'll say that too, and let you pick from there.
- All major brands, gas & electricFrom Whirlpool and GE to Samsung, LG, Bosch and KitchenAid, serviced independently.
- Straight answersIf it isn't worth repairing, we'll say so, often right on the phone.
Freezer Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →