The independent appliance repair shop across the West
Cooktop Repair — Book a Visit Today
We fix cooktops, gas and electric, and you can call us to tell us what the burner is doing. Most cooktops quit in small ways first. One burner clicks and clicks, or a ring lights blue on one side and yellow on the other. Glass tops get a hot spot that never turns off, or an element that never turns on at all. Out here, boil-overs plus hard-water minerals bake into the burner ports and the switch housings, and that grit causes about half the calls we take. A visit starts with us watching the failure happen, then pulling the top to test igniters, switches, and the control board. We're an independent family shop and we work on all major brands. Swing-shift hours help if you work nights.
Call (800) 712-6387- Real people on the phone
- 7 days a week
- Quote in writing before any work
Taking calls until 5:00 PM PT
The cooktop symptoms we hear most
- It clicks forever but won't light Clogged burner ports, a wet or cracked igniter electrode, or a spark module on its way out.
- One burner is dead, the rest are fine Burnt infinite switch, a broken element terminal, or an open coil at that one position.
- The flame is yellow and sooty Air shutter out of adjustment, debris sitting in the venturi, or a gas mixture problem.
- Glass top burner won't shut off Welded switch contacts, or a shorted relay on the control board holding power on.
- Touch controls ignore me Cracked ribbon connection, moisture under the glass, or a failed touch control board.
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1Pull the burner caps and grates off, let them dry all the way, then reseat them square in their notches.
- 2Look under the cooktop for a tripped breaker or a plug jarred loose during a recent cleaning or install.
- 3Poke a straightened paper clip through the tiny burner port holes to clear baked-on spillover.
- 4Wipe the touch glass dry with a soft cloth, since a film of water can block the sensors.
Guides & troubleshooting
Why homeowners pick a local independent shop
| Ben's Appliance Service | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Quote in writing before a wrench comes out | ✓ | ✕ | ✕ |
| Phones answered by people, every day | ✓ | ✕ | ✓ |
| Gas and electric, all major brands | ✓ | ✓ | ✕ |
| No manufacturer targets to hit | ✓ | ✕ | ✓ |
| Crews familiar with homes like yours | ✓ | ✕ | ✓ |
Homeowners on how the visit went
“You talk to a human when you call. That alone puts them ahead of everyone else I tried.”
Steve J.Stockton, CA“Two visits, one for diagnosis, one with the ordered part. Both on time, both explained clearly.”
Hannah B.Reno, NV“My tenants dealt with them directly and the whole repair happened without me leaving work.”
Victor A.Gilbert, AZCooktop Repair — quick answers
Gas or electric, does it change the repair?
It changes what we test. Gas cooktops send us to igniters, valves, and burner ports. Electric and induction send us to switches, elements, and boards. Either way, we run the unit first, then open it up. Tell us which you have.
Is a cracked glass top still usable?
We'd stop using it. A crack lets spills reach live wiring underneath, and heat can spread the crack fast. Shut the breaker off and call us. On most models the glass surface is a replaceable part.
Why does my burner cycle on and off?
Usually that's normal. Electric elements pulse to hold a set temperature, so you get glow, then dark, then glow again. If the cycling changed suddenly, or the pan scorches, the infinite switch is probably worn.
Do I smell gas or is that normal?
A brief whiff at ignition happens. A steady smell does not. Shut the gas off at the valve, open windows, leave the light switches alone, and step outside. Call your gas utility first, then reach us.
Can hard water really hurt a cooktop?
Yes, indirectly. Mineral-heavy boil-overs leave a chalky crust that hardens in burner ports and around sealed burner bases. Scrape at it with metal tools and you scratch glass and bend electrodes. Warm soapy water and patience work better.
Should I repair the cooktop or replace it?
Depends on what failed. A switch, an igniter, or a single element is a straightforward fix. Multiple failed boards on an older unit is a different conversation. We'll tell you plainly what we find before anything gets ordered.
How it works
- Step 1
Tell us what it's doing
Ring us or fill in the form, and describe the noise, the smell, the error code and the brand. Small details help us load the right parts before we ever knock on your door.
- Step 2
We come look
Our tech tests the machine instead of guessing. You hear what failed and why, in plain words. Then you decide whether repairing it makes sense or replacing it makes more sense.
- Step 3
Repair and retest
Approved work gets done, often on the same visit. We run a full cycle before packing up, wipe down the area, then show you what changed so nothing surprises you next week.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know hard waterValley water leaves scale on everything, and we see it in clogged dishwasher jets and crusted washer valves. Water heaters groan, too. We check for mineral buildup out of habit, because around here it's usually part of the story.
- Swing-shift friendlyNot everybody is home at ten in the morning. We schedule around night shifts and split shifts, and around long commutes. Tell us the window that actually works for your household and we'll aim for it.
- Independent, not steeredNobody pays us to push a brand. We service all major makes as an independent shop, so our advice on repair versus replace comes from what we saw inside your machine.
- Straight talk on old unitsSome appliances aren't worth another part. We'll say so. If a repair is likely to buy you real time, we'll say that too, and let you pick from there.
- All major brands, gas & electricFrom Whirlpool and GE to Samsung, LG, Bosch and KitchenAid, serviced independently.
- Straight answersIf it isn't worth repairing, we'll say so, often right on the phone.
Cooktop Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →