The independent appliance repair shop across the West
Washer Repair — Book a Visit Today
We fix washers that won't drain, won't spin, or won't start, and you can call us to get on the schedule. Most calls come in mid-cycle, with a drum full of water and towels. Hard water is a big part of the story around here. Scale builds on heater elements, valve screens, and the little pressure switch hose. Add a lint-heavy dryer room plus a hot garage and parts wear out sooner than the manual claims. What we see most: drain pumps jammed with coins and hair, worn door boot seals, broken lid switches, tired suspension rods, control boards that lose a cycle step. A visit starts with questions, then we run the cycle if it'll run. We test, not guess, and we carry common parts on the van. Tell us what the machine is doing when you call.
Call (800) 712-6387- Real people on the phone
- 7 days a week
- Quote in writing before any work
Taking calls until 5:00 PM PT
The washer symptoms we hear most
- It stops with water still in the tub Drain pump blockage, clogged drain hose, or a failed pump motor
- The whole laundry room shakes on spin Worn suspension rods or shocks, bad balance ring, or an unlevel floor
- It fills forever and never starts washing Water inlet valve, scaled screens, or a pressure switch reading wrong
- Smells sour even after I clean it Biofilm under the door boot, detergent buildup, and a plugged drain channel
- Lights come on but nothing happens Lid switch or door lock failure, or a control board that won't advance
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1Make sure the lid or door latches all the way, because most washers won't move a drop of water until that switch closes.
- 2Open the small filter door at the bottom front and look for coins, buttons, or hair choking the pump.
- 3Check that both hot and cold supply valves are open all the way and no hose is kinked behind the machine.
- 4Rock the machine corner to corner. If it wobbles, level the feet before you blame the motor.
Why homeowners pick a local independent shop
| Ben's Appliance Service | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Quote in writing before a wrench comes out | ✓ | ✕ | ✕ |
| Phones answered by people, every day | ✓ | ✕ | ✓ |
| Gas and electric, all major brands | ✓ | ✓ | ✕ |
| No manufacturer targets to hit | ✓ | ✕ | ✓ |
| Crews familiar with homes like yours | ✓ | ✕ | ✓ |
Homeowners on how the visit went
“Gas smell had me nervous. They treated it as urgent, checked the valve, tightened the fitting, tested everything twice.”
Doug M.Stockton, CA“Refrigerator was warm on top, freezing below. Defrost timer swapped, groceries saved.”
Nina C.Reno, NV“You talk to a human when you call. That alone puts them ahead of everyone else I tried.”
Steve J.Gilbert, AZWasher Repair — quick answers
Should I repair a washer or replace it?
Depends on age and what broke. A pump, valve, or lid switch on a mid-life machine is usually worth fixing. A failed transmission plus a bad board on an old unit is a harder call. We'll tell you straight what we find.
Why does my washer smell in a dry climate?
Moisture hides where air doesn't reach. The rubber door boot on a front loader traps water, lint, and soap film, and hard water makes that film stickier. Wipe the boot, leave the door cracked between loads, and run a hot cleaning cycle monthly.
Do you work on front loaders and top loaders?
Both, plus stacked units and washer-dryer combos. We're an independent shop and we service all major brands. Tell us the brand and roughly how old it is when you call us, and we'll bring likely parts along.
How long does a repair usually take?
Many jobs finish in one visit, often under two hours. Pump swaps, valves, switches, belts, all pretty straightforward. Sealed bearing work or a special-order control board takes a second trip once the part lands.
Can hard water really break a washer?
It wears things down. Scale coats heating elements, narrows inlet valve screens, and stiffens the little hose that feeds the pressure switch. You see it as slow fills, cold water, or a machine that misreads how full it is.
Do you offer evening or weekend visits?
We run a swing-shift friendly schedule, since laundry problems don't wait for a weekday morning. Let us know the windows that work for your household when you call and we'll find one that fits.
How it works
- Step 1
Tell us what it's doing
Ring us or fill in the form, and describe the noise, the smell, the error code and the brand. Small details help us load the right parts before we ever knock on your door.
- Step 2
We come look
Our tech tests the machine instead of guessing. You hear what failed and why, in plain words. Then you decide whether repairing it makes sense or replacing it makes more sense.
- Step 3
Repair and retest
Approved work gets done, often on the same visit. We run a full cycle before packing up, wipe down the area, then show you what changed so nothing surprises you next week.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know hard waterValley water leaves scale on everything, and we see it in clogged dishwasher jets and crusted washer valves. Water heaters groan, too. We check for mineral buildup out of habit, because around here it's usually part of the story.
- Swing-shift friendlyNot everybody is home at ten in the morning. We schedule around night shifts and split shifts, and around long commutes. Tell us the window that actually works for your household and we'll aim for it.
- Independent, not steeredNobody pays us to push a brand. We service all major makes as an independent shop, so our advice on repair versus replace comes from what we saw inside your machine.
- Straight talk on old unitsSome appliances aren't worth another part. We'll say so. If a repair is likely to buy you real time, we'll say that too, and let you pick from there.
- All major brands, gas & electricFrom Whirlpool and GE to Samsung, LG, Bosch and KitchenAid, serviced independently.
- Straight answersIf it isn't worth repairing, we'll say so, often right on the phone.
Washer Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →